If our customers would like to pick up their order at our Petaluma warehouse, we will let them know what time or call them once the order is ready and refund the shipping charge on the order after they pick it up.
If we have a sale going and our customers forget to put the discount code in we will refund them for the discount (sale must be going when order was placed).
If we are out of stock of a product we will refund you for the missing item once we are ready to ship.
If there are any pricing errors we will refund or add charges to bring the order to the correct cost (we will notify the customer first).
If you purchased an item you would like to return, you can return items purchased in their original, unopened package for a full refund. We accept returns within 30 days of the original ship date.
Original shipping and handling fees are not refundable.
In the unlikely event that we sent the wrong item or a damaged item, please notify us immediately by email or phone. We will pay for the return shipping; we will not charge you for the shipping costs of replacement merchandise as long as the item is returned by mail.
Addresses located in Petaluma will have a PICK-UP option when checking out on the website. Pickups are scheduled Monday through Friday from 6 a.m. to 1:30 p.m. at our Petaluma warehouse.
Available in-store and by phone only.
SHIPPING AND HANDLING
Please note that because we grind fresh spices to order, we may need extra time to complete certain orders — especially when we are offering a sale.
We ship most orders via UPS or USPS within 2 to 3 business days, except during discount sales when ground orders can take 5 to 7 business days to ship. First and Second Day Air orders are always shipped promptly.
Please note that during holidays or promotions, shipping may be delayed by high-volume orders. If you need to prioritize or rush your order, please call us.
Orders totaling $75 or more are shipped freight-free to the continental United States only. We must charge for shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories overseas, as well as to Canada and all other countries outside the U.S.
Due to market and currency fluctuations, prices are subject to change without notice. Call or visit us at our website for current prices.
METHODS OF PAYMENT
Online, we accept Visa, MasterCard, Discover, and American Express.
In-store and at the warehouse, we accept these cards as well as cash and checks.
If you receive a damaged box or damaged merchandise, please call us at 707-778-1750 or e-mail us at firstname.lastname@example.org. We will assist you. Please do not call UPS.
At Whole Spice, the customer is ALWAYS right. That's why we have a 100% satisfaction guarantee. If you're not 100% satisfied with your purchase, you can return it for either a full credit or replacement product, whichever you prefer. If you would like to return an item, either call us at 707-778-1750 or e-mail us at email@example.com.
OUT OF STOCK ITEMS
If an item you order is out of stock, you will be contacted by customer service by email or phone.
We are certified by Va'ad Hakashrus of Northern California (Hassidic/Lubavitch). Rabbi Ben-Tzion Welton is the Rabbi who oversees our kashrus.
Rabbi Ben-Tzion Welton
Va'ad Hakashrus of Northern Californi
2520 Warring St.
Berkeley, CA 94704-3111
The Whole Spice organic spice line is certified by CCOF Santa Cruz CA.
No data transmissions over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure or warrant the security of any Data you transmit to us and you understand that any Data that you transfer to Whole Spice is done at your own risk. However, Whole Spice uses website security measures consistent with current best practices to protect its website, email, and mailing lists. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction.
Credit card data is transmitted using Secure Socket Layer (“SSL”) encryption or Transport Layer Security (“TLS”). Member and purchaser Data is a high priority and we use our own protective measures, as well as the capabilities of our software and hardware vendors.
We realize there can be incidents of misuse or unauthorized program incursions, as almost every website, service, and user encounters. In those instances, our goals are to move quickly to isolate the problem, ensure or restore proper functionality and minimize any inconvenience to our Users. As appropriate and necessary, Whole Spice will notify the relevant authorities of these incidents of misuse or unauthorized program incursions of the Whole Spice website.
THANK YOU FOR SHOPPING AT WHOLE SPICE!